DEEP DATA is the new BIG DATA

Transforming the art and science of CRM

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Fimmick CRM
Hong Kong’s Top CRM & Loyalty Agency

Data is gravity. It radically changes the world we live in. It is the fundamental force that draws business and customers together.

At Fimmick CRM, we leverage deep data to unearth hidden customer insights for decision making and customer segmentation; personalise customer communication using multi-channel marketing (Digital, Social, Programmatics, Mobile and eDM); and automate your customer lifecycle journey programmes.

Fimmick CRM is the Gold and Local Hero winner of CRM & Loyalty Agency of the Year Awards in 2020. For five consecutive years, Fimmick CRM ranked among the top 3 Hong Kong agencies in this category.

CRM Solutions to Meet Your Business Challenges

We combine data, technology, marketing and automation to deliver meaningful customer experiences designed to increase value at every stage of the customer lifecycle and take personalisation to the next level.

CRM Programme Setup & Implementation

We combine data science and creativity to deliver CRM campaigns tailored for your customers. From CRM strategy, implementation, to user experience (UX) and user interface (UI) design, we help you evaluate your current programme to improve customer loyalty, retention and satisfaction.

Data Capture Application
Strategy and Technology Consulting
User Experience and Interface (UX & UI) Consulting
Customer Journey Design

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WhatsApp CRM Integration

With WhatsApp business API integration, we track all communications between you and your customers, unlock the power of dialogue and connect your customers’ dark social behavior.

WhatsApp Business Account Setup
Chatbot Integration
Dark Social Conversion

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Social CRM Marketing Integration

Utilising our expertise in digital marketing, we deliver comprehensive Social CRM campaigns to connect social identity, drive social activeness and online-to-offline (O2O) conversion.

Social Media Engagement
Online-to-offline (O2O) Solutions
Marketing Automation

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Customer Data Analytics & Insights

Data is the key to knowledge and insight. Our data cleansing, data management and data analytics services help you generate customer insights, segment audience, create personas and customer journeys to determine the optimum CRM strategy that will make your business thrive.

Artificial Intelligence (AI)
Data Visualisation

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Why Choose Fimmick CRM?

Fimmick CRM’s unique combination of skills in CRM, data analytics, innovation and technology make us your ideal CRM agency for effective, compelling and data-driven CRM programmes.

Industry Awards

Fimmick CRM received 26 awards since its formation in 2015. We are the only CRM agency in Hong Kong to be awarded in Agency of the Year Awards (CRM & Loyalty Agency of the Year category) by Marketing Magazine for 6 consecutive years.

Specialised Industries

We specialise in working with clients from beauty, retail, fast moving consumer goods (FMCG), fashion, finance, luxury and F&B industry. In the coming years, we will expand into more industries.

CRM & Digital Marketing Experts

Fimmick CRM is fully powered by Fimmick, a leading digital marketing agency in Hong Kong. Combining CRM with digital marketing, we redefine customer experience and personalised brand communication.