Why Fimmick CRM?
Grow your business by optimizing your customer service
Fimmick CRM has pioneered a new CRM model that integrates traditional CRM with social media, mobile and technologies. We call it SMART,
i.e. Social x Mobile x Analytics x Relationship management x Technology
360° SINGLE CUSTOMER VIEW
For more customer insights, we measure customer value not only by Recency, Frequency, Monetary Value (RFM), but also by Viral Power, Activeness and Sentiment (VAS)
BIG DATA ANALYTICS
We leverage cross-channel real-time data for more actionable insights to deliver more profitable customer experiences
We help businesses evaluate their fans and customers to identify core influencers, and recognize further benefits from those spheres of influence
Compatible with your existing CRM systems, Fimmick CRM enables you to connect with audiences on omni-channels and have a 360-degree view of your customers.
We help you acquire new customers, retain existing customers, reactivate inactive customers and ultimately stimulate higher spending.
Furthermore, by harnessing influencer marketing and advocate marketing, our Social CRM helps amplify the influential power of your social advocates to drive your sales leads and grow your profits.
We offer more than just a platform. We work side by side with our clients to design and execute detailed strategies to achieve unparalleled success.
In recognition of our work so far, we were awarded:
• Bronze Award, CRM and Loyalty Agency of the Year, Agency of the Year Awards 2015
• Silver Award, Best Use of Limited Budget, Marketing Events Awards 2015
• Bronze Award, Best Use of Multi-Channel, Marketing Events Awards 2015
• Bronze Award, Best Use of Social Media, Marketing Events Awards 2015
Identify social advocates
Cultivate social advocates
Measure influential power
Empower social advocates